Privacy Policy
FGF Ltd is committed to protecting your privacy and personal information. This Privacy Policy explains what information we collect, how we use it and your rights in relation to your personal data.
What information do we collect about you?
We may collect information about you when you:
- open an account or trade with us;
- register with or use our website;
- place an order for products or services;
- make an enquiry or request further information;
- download or request technical literature; or
- contact one of our branches or members of our team.
The information we collect may include your name, company, job title, postal address, email address and telephone number, together with information you choose to provide as part of an enquiry.
Where you request or download technical literature from our website, we may also record the products, datasheets and technical information you access. This helps us provide the information requested and better understand which products and technical information are of interest to our customers and website visitors.
We may also collect information about how our website is used through cookies and similar technologies. Further information about these technologies and the choices available to you can be found in our Cookie Policy.
Separate terms and conditions may apply when you open an account or trade with us.
How do we use your information?
We may use the information we collect:
- to process orders and manage customer accounts;
- to respond to enquiries and provide information you have requested;
- to provide access to requested technical literature;
- to understand which products and technical information are of interest to our customers and website visitors;
- to contact you regarding an enquiry, product or service in which you have expressed an interest;
- to ask for your views on our products and services;
- to notify you about important changes or developments to our website or services;
- to provide a more relevant and personalised online experience;
- for record-keeping and administrative purposes;
- to improve our website, products, services and customer experience; and
- where permitted by applicable law, to keep you informed about relevant FGF products and services.
Where appropriate, information about overall website activity may also be analysed in an aggregated or anonymised form to identify trends and improve the usefulness and content of our website.
Technical literature and datasheet downloads
When you provide your details to access technical literature, we may use those details to provide access to additional technical literature during the same website visit without requiring you to enter your information again.
During that visit, we may record which additional product datasheets or technical documents you access and associate this information with the details you initially provided.
We use this information to fulfil your request for technical information, understand product interest and, where appropriate, enable our team to provide relevant product or technical support.
Keeping you informed
If you have previously bought from us or enquired about our products or services, we may contact you about relevant FGF products and services where permitted by applicable data protection and electronic communications laws.
Where consent is required, we will ask for it.
You can ask us to stop sending marketing communications at any time by using the unsubscribe option provided in our communications or by contacting us.
Where information is provided specifically to access technical literature, providing that information does not in itself subscribe you to general marketing communications.
How long do we keep your information?
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet any applicable legal, regulatory, accounting or reporting requirements.
Retention periods may vary depending on the nature of our relationship with you and the information concerned.
Who do we share your information with?
We do not sell your personal information.
We may share information with other companies within our Group where appropriate and permitted by law.
We may also use trusted third-party service providers to perform services on our behalf, including website hosting, email delivery, data processing and IT services.
These organisations should only receive the information necessary to provide the relevant service and must handle personal information appropriately.
We may also disclose information where required by law, a court order, regulatory authority, police or other law-enforcement agency.
How is your information protected?
We take the protection of personal information seriously and use appropriate organisational and technical measures to safeguard the information we hold.
Access to personal information is restricted to employees and service providers who require it for legitimate business purposes.
Your rights
Depending on the circumstances, UK data protection law gives you rights in relation to your personal information. These may include the right to:
- request access to the personal information we hold about you;
- ask us to correct inaccurate or incomplete information;
- request deletion of your personal information in certain circumstances;
- request restriction of the way your information is processed;
- object to certain uses of your personal information;
- request transfer of certain information where applicable; and
- withdraw consent where our processing relies upon your consent.
You also have the right to raise a concern with the UK Information Commissioner’s Office (ICO) if you are unhappy with how your personal information has been handled.
Contact us
If you have a question about this Privacy Policy, wish to exercise your data protection rights or believe information we hold about you is incorrect, please contact:
FGF Ltd
Unit 5 Humphrys Road
Woodside Industrial Estate
Dunstable
Beds
LU5 4TP
Email: john.oleary@fgflimited.co.uk or jeremy.anker@fgflimited.co.uk
Changes to this Privacy Policy
We keep our Privacy Policy under review and may update it from time to time to reflect changes to our services, website, business practices or legal requirements.
Any updated version will be published on this page.
Last updated: August 2026